Return Policy

Return Policy

Not happy with your order? We're sorry to hear that! Dress & Dwell accepts returns and exchanges on full priced merchandise that has not been worn, altered, or washed, and with all original tags attached for In-Store/Online Credit only. Please ship any returns to 138 E. Spring St. New Albany, IN 47150. Please note that returns must be postmarked 14  days after your package was received. Otherwise it will not be accepted by the returns department. 

 

 Orders cannot be cancelled for any reason

Online Returns must be postmarked to Dress & Dwell within fourteen (14) days of the original purchase date. Upon receiving your return Dress & Dwell will issue an online credit code by email to use for a future purchase. These will NOT be eligible to use in-store.

 

In-Store Returns must be returned to Dress & Dwell within fourteen (14) days of the original purchase date.  Upon receiving your return Dress & Dwell will issue an In-Store credit. These will NOT be eligible to be used online.

 

In-Store and online Credits have no expiration date.

 

If you have received the wrong product or a damaged item please email us or give us a call so we can resolve this as soon as possible.
 
ALL JEWELRY, DISCOUNTED ITEMS 40% off or more, SALE ITEMS, AND SPECIAL ORDERS ARE FINAL SALE.  ALL $15 SALE ITEMS ARE FINAL SALE.
If you return a final sale item, it will be returned to you or charged a 50% restocking fee. 
All shipping charges are non-refundable
DRESSANDDWELL.COM reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period.
Returns using ShopPay: Your payment installments will continue to come out as the method selected regardless of what items you are returning. We do not do money back on orders for any reason. You will receive the credit back on a gift card that will be sent via email after we receive the items back in the mail.

Contact Customer Service for availability of desired exchange item(s).

Refunds will be issued in the form of Store Credit within 5-7 business days of receipt of your return by email.

    Please send your return or exchange to:

    Dress & Dwell

    138 E. Spring Street

    New Albany, IN 47150

     

     

     

    Refund policy

    Dress & Dwell accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached for In-Store Credit Only. Jewelry Items are non refundable.

    Online Returns must be postmarked to Dress & Dwell within fourteen (14) days of the original purchase date. Upon receiving your return Dress & Dwell will issue an In-Store credit by email.

    In-Store Returns must be returned to Dress & Dwell within fourteen (14) days of the original purchase date. Upon receiving your return Dress & Dwell will issue an In-Store credit.

    In-Store Credits have no expiration date.

    If you have received the wrong product or a damaged item please email us or give us a call so we can resolve this as soon as possible.

    Please do not attempt to return your purchase if it does not meet the above criteria, it will be refused by our Returns Department.
    ALL DISCOUNTED OR SALE ITEMS ARE FINAL SALE

    All shipping charges are non-refundable
    DRESSANDDWELL.COM reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period
    Contact Customer Service for availability of desired exchange item(s)
    Returns on special orders are not accepted
    Ship your return or exchange through an insured trackable carrier, as DRESSANDDWELL.COM cannot be responsible for lost or damaged packages
    An email notification will be sent to you once your package has been received by DRESSANDDWELL.COM
    Refunds will be issued in the form of Store Credit within five (5) days of receipt of your return by email.
    Please send your return or exchange to:

    Dress & Dwell
    138 E Spring St,
    New Albany, IN 47150

     

    Back to top